Question 1 of module HHA-103 of the Home Health Aide (HHA) exam.
Which of the following is an example of a communication barrier?
- AThe HHA uses medical terminology with the client.
- BThe HHA asks the client to repeat a phrase.
- CThe HHA speaks the same language as the client.
- DThe HHA speaks clearly using a professional tone of voice.
Correct answer: A
Why: Using medical terminology the client doesn't understand is a communication barrier; plain language is better.
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- Which of the following is the best way for an HHA to respond to a combative client?
- Which of the following is an appropriate way for the HHA to communicate when answering a client's phone?
- Which of the following is a way the HHA can avoid communication barriers?
- Which of the following events is considered an incident and requires a report to be completed?
- Why is it important for an HHA to consider a client's cultural background when communicating with them?
- Which of the following is an example of verbal communication?