Question 3 of module HHA-103 of the Home Health Aide (HHA) exam.
Which of the following is an appropriate way for the HHA to communicate when answering a client's phone?
- A"Pérez residence: you're speaking with Juana, home health aide."
- B"What exactly do you need to talk to Mr. Pérez about?"
- C"Mr. Pérez is about to receive a bed bath, so he can't talk right now."
- D"Yes, Mr. Pérez's daughter visited earlier. I think she said she was going shopping this afternoon."
Correct answer: A
Why: When answering the phone at the client's home, the HHA identifies themselves professionally without revealing private information.
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- Which of the following is an example of a communication barrier?
- Which of the following is the best way for an HHA to respond to a combative client?
- Which of the following is a way the HHA can avoid communication barriers?
- Which of the following events is considered an incident and requires a report to be completed?
- Why is it important for an HHA to consider a client's cultural background when communicating with them?
- Which of the following is an example of verbal communication?