Question 2 of module HHA-103 of the Home Health Aide (HHA) exam.
Which of the following is the best way for an HHA to respond to a combative client?
- AThe HHA should threaten to leave the client alone in the house unless the client calms down.
- BThe HHA should tell the client that other HHAs will refuse to care for them if they keep behaving this way.
- CThe HHA should stay calm and lower their tone of voice.
- DThe HHA should understand that the behavior was probably their own fault.
Correct answer: C
Why: With a combative client, the most effective response is for the HHA to stay calm and lower their voice to avoid escalating.
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- Which of the following is an example of a communication barrier?
- Which of the following is an appropriate way for the HHA to communicate when answering a client's phone?
- Which of the following is a way the HHA can avoid communication barriers?
- Which of the following events is considered an incident and requires a report to be completed?
- Why is it important for an HHA to consider a client's cultural background when communicating with them?
- Which of the following is an example of verbal communication?